At Flexeere, we strive to ensure your satisfaction with every transaction. This policy explains our guidelines on cancellations and refunds, aiming to provide a clear understanding of your rights and responsibilities.
Cancellation requests are considered only if made immediately after placing the order. Once the order has been processed and shipping initiated, cancellations may no longer be possible. Prompt action is essential to facilitate cancellations.
Refunds are applicable under the following conditions:
If you receive damaged or defective items, report the issue to our Customer Service team within 2 days of receipt. We will initiate verification with the merchant before processing the request.
If the delivered product does not match its description or fails to meet expectations, notify Customer Service within 2 days. Each complaint will be reviewed, and resolutions will be determined on a case-by-case basis.
For products covered by a manufacturer’s warranty, customers are advised to contact the manufacturer directly for support or replacement.
Once a refund is approved, the amount will be processed within 3-5 business days. Please note that the time for the refund to reflect in your account may vary depending on your payment provider.